Apliman — Est. 1994

Intelligent engagement infrastructure for operators and enterprises.

For three decades we've turned every call, message, and digital interaction into measurable business value — across 65+ countries, at carrier scale.

30+
Years
65+
Countries
02 What We Do

Four outcomes. Four product paths. One ecosystem.

Every Apliman product is designed around a measurable business outcome — monetization, engagement, automation, or retention. Start with the result you want to achieve, then explore the product built to deliver it.

01 / Monetize

Monetize missed opportunities

Product · Call Completion Suite

Recover revenue from failed, missed, unreachable, or misdialed calls. Call Completion Suite helps operators turn lost voice traffic into billable engagement moments, creating measurable value from underused network assets.

Explore Call Completion Suite
02 / Connect

Connect with branded #tags

Product · NameTag

Turn branded #tags into a new enterprise revenue gateway. NameTag lets operators sell memorable #tags — like #PIZZA or #BANK — to enterprises, routing subscriber calls straight through. A recurring B2B channel where there wasn't one before.

Explore NameTag
03 / Automate

Automate conversations and journeys

Product · AI Agent (powered by aïda)

Automate customer conversations, service flows, and engagement journeys across voice, chat, and digital channels. AI Agent powers intelligent self-service, escalation, and live-agent handover — built on aïda's orchestration layer and Apliman's communication infrastructure.

Explore AI Agent
04 / Engage

Engage with precision

Product · aïReach

Create targeted campaigns and customer journeys across channels. aïReach helps operators and enterprises reach the right audience, through the right channel, at the right moment — turning engagement into measurable business action.

Explore aïReach
03 Who We Serve

Built for operators. Ready for enterprises.

Apliman brings telecom-grade engagement infrastructure to the businesses that need to monetize communication, automate service, and manage customer journeys across channels — from mobile operators and aggregators to enterprises building connected customer experiences with conversational AI.

Mobile Operators & Aggregators Primary

Monetize the network. Modernize VAS. Automate subscriber engagement.

Apliman helps operators and aggregators turn communication assets into revenue, retention, and service efficiency. From call completion and VAS modernization to AI-powered campaigns and conversational AI, our solutions are built to work with telecom infrastructure — not around it.

What we enable
  • Recover revenue from missed, failed, unreachable, and misdialed calls
  • Open new enterprise revenue channels through branded #tags
  • Create targeted subscriber campaigns and engagement journeys
  • Deploy AI Agent for IVR automation, self-service, and live agent handover
  • Automate subscriber service flows across voice, messaging, and digital channels
Relevant products
Call Completion Suite NameTag AI Agent aïReach
Explore operator solutions →
Enterprises Growth

Build smarter customer journeys across every channel.

Apliman helps enterprises automate customer interactions, personalize engagement, and improve response across voice, chat, messaging, and digital channels. Built on telecom-grade infrastructure, our solutions bring conversational AI, identity, and journey automation into real business operations.

What we enable
  • Automate customer conversations and service journeys with AI Agent
  • Deploy conversational AI / voice AI for self-service, customer support, booking, inquiries, and escalation
  • Run targeted campaigns and engagement flows with aïReach
  • Open new customer access channels through branded #tags with NameTag
  • Connect customer touchpoints across voice, WhatsApp, SMS, RCS, email, and digital channels
Relevant products
AI Agent aïReach NameTag
Explore enterprise solutions →
04 The Apliman Difference

Why three decades matter now.

Apliman brings three decades of telecom-grade infrastructure into the AI era — combining network depth, engagement intelligence, modular products, and real deployment experience across complex markets.

N° 01

Telecom-grade from day one.

Apliman was built for high-volume, always-on communication environments where reliability, performance, and continuity matter. That foundation gives operators and enterprises infrastructure they can trust at scale.

N° 02

AI grounded in real operations.

Our AI is not built for presentation value. It is applied to real business flows — conversational AI, AI agents, journey automation, campaign logic, escalation, service efficiency, retention, and revenue.

N° 03

Modular products. One connected ecosystem.

Customers can start with the product they need — Call Completion Suite, NameTag, AI Agent, or aïReach — and expand into a connected engagement ecosystem as their business grows.

N° 04

Proven delivery across complex markets.

Apliman brings more than technology. We bring deployment experience, integration know-how, and regional understanding across operator and enterprise environments in Africa, the Middle East, Asia, and beyond.

05 Proof in production

"We recovered revenue we didn't know we were losing — and unlocked an engagement channel we didn't know we had."

— Network Operations Director · Tier-1 African Operator
+18%
ARPU lift on monetized voice traffic, 12 months
2.4M
Misdialed calls converted to engagement / month
40%
Reduction in IVR operational overhead
90d
From deployment kickoff to live revenue
06 Industries

Where we work, at depth.

Telecom is our origin. It's no longer the only place our technology earns its keep — but it's still where the engineering depth comes from.

— 01

Telecom & Operators

View use cases →
— 02

Fintech & Banking

View use cases →
— 03

Travel & Mobility

View use cases →
— 04

Government & Public

View use cases →
— 05

Education

View use cases →
— 06

E-commerce & Retail

View use cases →

Let's talk about what's possible for your business.

Tell us what you're trying to solve. We'll show you what we've done for operators and enterprises like yours.

07 Our Offices

Operating across three continents.

HQ
Dubai
United Arab Emirates
Office
Beirut
Lebanon
Office
Larnaca
Cyprus
Office
Lagos
Nigeria
Office
Istanbul
Türkiye
08 Our Clients

Trusted by operators and enterprises around the world.

Home / Solutions
Our Solutions

Solutions built to monetize, connect, automate, and engage every customer interaction.

Apliman brings together four product paths — Call Completion Suite, NameTag, AI Agent, and aïReach — to help operators and enterprises turn communication into revenue, service efficiency, and intelligent engagement.

01 Product Gateway

Four products. One revenue ecosystem.

Start with the product that solves your business problem today — then expand into a connected stack as your engagement strategy grows.

01
Monetize

Call Completion Suite

Recover revenue from lost voice traffic.

Call Completion Suite helps operators monetize missed, unreachable, busy, or misdialed calls by turning failed voice traffic into billable engagement moments.

Best forMobile operators
OutcomeRevenue recovery
Use cases
Missed-call alerts Callback Redirected IVR Voicemail Voice-to-SMS
Explore Call Completion Suite →
02
Connect

NameTag

Turn branded #tags into a new enterprise revenue gateway.

NameTag lets operators sell memorable, branded #tags — like #PIZZA, #BANK, or #DELIVERY — to enterprises as a new B2B service. Subscribers dial the #tag, and the operator routes the call straight to the enterprise — creating a recurring revenue stream from a channel that didn't exist before.

Best forOperators · Aggregators · Enterprises
OutcomeNew B2B revenue stream
Use cases
Branded #tags Enterprise access numbers Customer care routing AI Agent call answering aïReach campaign expansion
Explore NameTag →
03
Automate

AI Agent powered by aïda

Automate voice and messaging conversations.

AI Agent handles customer conversations across voice, chat, WhatsApp, and digital channels — combining conversational intelligence with the orchestration logic of aïda and Apliman's SIP communication infrastructure to deliver service automation with full context and live-agent handover.

Best forOperators & Enterprises
OutcomeService automation + CX
Use cases
Voice AI Agent (aïVoice) WhatsApp & chat agents IVR automation Self-service Live agent handover Journey automation
Explore AI Agent →
04
Engage

aïReach

Activate targeted engagement across every channel.

aïReach helps operators and enterprises launch targeted, multi-channel campaigns and subscriber journeys across SMS, WhatsApp, Voice, USSD, RCS, Email, and Push — using segmentation, failover, and analytics to turn engagement into measurable action.

Best forOperators & Enterprises
OutcomeEngagement + conversion
Use cases
Campaigns Customer journeys Segmentation Cross-sell Upsell Churn recovery
Explore aïReach →
02 Revenue Stack

Build the revenue stack from the network up.

Start with the product that solves today's business problem, then expand into a connected engagement stack that monetizes traffic, opens enterprise channels, automates conversations, and activates campaigns.

01
Monetize lost traffic
Call Completion Suite

Recover value from missed, failed, unreachable, and misdialed calls.

02
Sell branded access
NameTag

Sell branded #tags to enterprises as a new B2B service — turning the operator network into a recurring revenue channel.

03
Automate the interaction
AI Agent

Answer #tag calls, automate self-service, and hand off to live agents with conversational AI powered by aïda.

04
Activate engagement
aïReach

Launch targeted campaigns, upsell journeys, cross-sell flows, churn recovery, and customer lifecycle engagement.

05
Connect the intelligence layer
Apliman ecosystem

Unify products, channels, journeys, and data into one engagement infrastructure — for reporting, routing, decisioning, and expansion.

03 Choose Your Path

Two starting points. One ecosystem.

For Operators Primary

Monetize network assets and create new enterprise revenue streams.

Start with Call Completion Suite or NameTag, then expand into AI Agent and aïReach to automate subscriber journeys, serve enterprise customers, and build new B2B monetization channels.

Call Completion Suite NameTag AI Agent aïReach
Explore operator solutions →
For Enterprises Growth

Automate customer journeys and improve engagement across every channel.

Start with AI Agent, aïReach, or NameTag to automate service, personalize engagement, open branded #tag channels, and connect every customer touchpoint into one journey.

AI Agent aïReach NameTag
Explore enterprise solutions →
— The Intelligence Layer

aïda is the engine behind every Apliman interaction.

aïda is the orchestration and decisioning layer that powers AI Agent, journey automation, routing, escalation, and real-time conversational intelligence. It's not a product you buy on its own — it's the engine that makes the others smarter.

Layer

Conversational Orchestration

Coordinates voice, chat, and digital interactions across AI Agent and live-agent handover — with full context, every step.

Layer

Journey Automation

Guided flows, triggers, follow-ups, and escalation logic — designed once, deployed across channels, adapted in real time.

Layer

Decisioning & Routing

Real-time routing, context, next-best action, and live handover — the brain behind every Apliman customer interaction.

Build the right stack for your business.

Whether you need to recover lost traffic, open branded enterprise channels, automate service, or activate customer engagement — Apliman helps you start with the right product and expand into a connected revenue infrastructure.

Home / Solutions / Call Completion Suite
Auto Call Completion · Operator Revenue Recovery

Call Completion Suite.

Turn lost voice traffic into recovered revenue, retained subscribers, and operational efficiency.

Every missed, failed, busy, unreachable, or misdialed call is a revenue moment the operator already paid to receive. Call Completion Suite captures those moments — through a unified Auto Call Completion platform of microservices that can run together, or as standalone products.

Download Product Brief →
Call fails
Unreachable · Busy · No answer
Suite intercepts
Auto Call Completion engine
MCA
"You missed a call from +961 70 234 678"
Voicemail
"You have 1 new voicemail. Press 1 to listen."
Poke Me
"Sara is asking you to call her back."
Voice SMS
"New voice message — tap to play."
Revenue Recovered
Category
Auto Call Completion
Primary buyer
Mobile operators
Outcome
Revenue recovery
Deployment
Suite or standalone
Network fit
Works with existing telecom
01 The Opportunity

Operators already handle every call that doesn't connect. Call Completion Suite turns those moments — missed, busy, unreachable, misdialed — into recovered revenue and retained subscribers.

02 How it works

From failed call to recovered moment — automatically.

01

Call fails or misses

A subscriber's call doesn't complete — they're unreachable, busy, didn't answer, or dialed the wrong number.

02

The suite is triggered

The Auto Call Completion engine identifies the call event and routes it to the right microservice — MCA, Voicemail, Poke Me, Voice SMS, or another.

03

The subscriber is notified

An SMS alert, callback prompt, voicemail notification, or branded message reaches the subscriber — through the channel they're reachable on.

04

Revenue is recovered

The subscriber reconnects, calls back, listens to voicemail, or takes the prompted action — turning a lost call into a billable engagement.

03 Auto Call Completion Suite

One suite. Multiple microservices.

Each Call Completion microservice runs as part of the unified suite — sharing one platform, one configuration layer, and one analytics view. Each can also be deployed as a standalone product when an operator only needs one piece of the puzzle.

Microservice · Standalone-ready

MCA Missed Call Alert

Notifies subscribers — by SMS — of calls they missed while their phone was off, busy, or unreachable. The most-deployed microservice in the suite.

  • Configurable alert templates & multi-language
  • Auto-reply and tail-SMS modes
  • Roaming notifications
  • Up to 1,200 transactions/second
Microservice · Standalone-ready

Voicemail Full mailbox platform

Records, stores, and delivers voice messages when calls aren't answered — with multi-language greetings, message folders, and subscriber self-management.

  • Personal greetings & mailbox provisioning
  • Message folders, tagging, and forwarding
  • Group mailboxes for enterprise use
  • Up to 600 transactions/second
Microservice · Standalone-ready

Poke Me Subscriber call-back nudge

A subscriber can "poke" another subscriber to request a call back — turning an unreachable moment into a recovered conversation, without spending credit.

  • Web, IVR, USSD, SMS, and app-initiated pokes
  • Configurable daily limits & throttling
  • Branded notification templates
  • Up to 400 transactions/second
Microservice · Standalone-ready

Voice SMS Voice as a message

Lets subscribers send short voice messages to other subscribers — captured, delivered, and replayed inside the Call Completion infrastructure.

  • Voice capture & playback flows
  • Notification & retry logic
  • Multi-channel delivery
  • Operator-controlled monetization
Also available in the suite Collect Call · Call Me · Credit Loan · ICA · USSD Service Management
04 Platform Capabilities

What's inside the suite.

Multi-tenant architecture

Manage multiple customer environments — or operator group brands — within a single Call Completion instance.

Automated reporting

Daily, weekly, and monthly reports on call-completion rates, trends, and recovered revenue — scheduled and delivered automatically.

Carrier-grade throughput

Microservice architecture built for high-volume operator networks — significant TPS uplift in the latest release across MCA, Poke Me, and Voicemail.

Unified service catalog

One configuration layer across every microservice — services, sources, languages, and response codes managed centrally.

Multi-channel subscriber access

Subscribers manage their own services through Web, IVR, USSD, SMS, mobile app, or subscriber-facing portal.

Operator API surface

Documented API for service activation, language selection, notifications, billing integration, and reporting — built for operator IT ecosystems.

05 Use Cases

Where Call Completion Suite earns its keep.

— 01
Operator recovers revenue from missed and unreachable calls

Every "phone off" or "no answer" event becomes a notification, a callback prompt, or a voicemail delivery — recovering revenue from a call the operator already paid to receive.

Outcome — direct revenue recovery
— 02
Operator deploys one microservice first, then expands

Start with MCA — the highest-impact, simplest deployment. Once it's live and producing revenue, add Voicemail, Poke Me, and Voice SMS on the same platform.

Outcome — phased rollout, compounding ROI
— 03
Operator reduces infrastructure footprint through microservice architecture

The microservice architecture in the latest release significantly increases per-server channel capacity — meaning fewer servers handle higher loads.

Outcome — lower OPEX, simpler operations
— 04
Operator group runs multi-country deployments on one platform

Multi-tenant architecture lets operator groups manage multiple country brands, configurations, and reporting environments inside a single Call Completion instance.

Outcome — centralized operations across markets
— Latest Release · Version 12.0

Built for operator scale. Modernized in the latest release.

6×
MCA throughput increase — from 200 to 1,200 TPS per server
~45%
Server footprint reduction in a typical South Africa-scale deployment
1–1.5×
More channels per server in the new microservice architecture

Recover what your network is already handling.

Every failed call is revenue waiting to be claimed. Book a demo and we'll show you the deployment model, the microservice mix, and the recovery numbers from operators already live.

Download Product Brief →
Home / Solutions / aïReach
Campaigns · Journeys · Live Conversations

aïReach.

The private communication platform for campaigns, journeys, and live customer conversations.

aïReach helps operators, aggregators, and enterprises launch targeted campaigns, automate customer journeys, and manage live conversations across WhatsApp, SMS, Voice, USSD, Email, Push, and RCS — through a private, Apliman-configured communication platform with segmentation, analytics, APIs, and optional Live Agent.

aïReach
Campaign Engine
WhatsApp
Voice
SMS
Email
RCS
USSD
Push
Category
Private Communication Platform
Best for
Operators & Enterprises
Channels
WhatsApp · SMS · Voice · USSD · Email · Push · RCS
Live Agent
Optional native module
Model
Apliman-configured · White-label · Multi-tenant
01 The Opportunity

Customers don't live on one channel anymore. aïReach is the platform that lets a single campaign, journey, or conversation move seamlessly across voice, messaging, and digital — without the operator or enterprise stitching together five different tools.

02 How it works

From audience to outcome — one platform, every channel.

01

Build the audience

Segment customers using data-driven attributes — behavior, demographics, network activity — or upload a list. Real-time and historical signals refine the targeting.

02

Design the journey

Use the icon-based drag-and-drop journey builder, or start from a ready-made template. Single-step campaigns or multi-step journeys — same canvas.

03

Reach across channels

Send via WhatsApp, SMS, Voice, USSD, Email, RCS, or Push — together or with failover logic. AI Content Generation and Smart Campaign suggest the best channel and timing.

04

Measure & respond live

Track delivery, engagement, and response in real time. When a customer needs a human, Live Agent picks up the conversation with full context.

03 Channels

Seven channels. One platform.

Telecom, digital, and IP channels — all addressable from the same campaign engine, journey builder, and API surface.

WhatsApp for Business

Promotional, transactional, authentication messages. Live chat, chatbots, and rich media — at WhatsApp scale.

Voice

Inbound and outbound calls, IVR, voice campaigns — with optional AI Agent answering, powered by aïda.

SMS (A2P)

Application-to-person SMS for notifications, OTPs, and campaigns at high volume — with delivery reporting and failover.

USSD

Network-initiated USSD for VAS promotions and quick, interactive engagement — no internet required, reaches every handset.

Email

Transactional and marketing email — order confirmations, password resets, campaigns — with link tracking and analytics.

RCS

Rich Communication Services — interactive cards, images, video, and action buttons in the native messaging app.

Push Notifications

Instant alerts and in-app updates directly to user devices — ideal for time-sensitive engagement.

Extensible by design

Additional channels can be added through the same API and campaign engine as the platform expands.

Native Optional Module · Live Agent

When automation isn't enough — a real human takes over.

Live Agent is the native aïReach module that powers real human conversations — available as an optional add-on for operators and enterprises that need a real-time human channel alongside automation. Customers chat directly with support agents over WhatsApp; agents work from a unified inbox with full context, history, and the tools to resolve quickly.

Real-time WhatsApp conversations
Text, files, emojis, full media support
Conversation management
Assignment, priority, history, search, canned responses
Admin dashboards & reporting
Resolution time, first response, agent KPIs
Agent management
Roles, status, availability, multi-language interface
See Live Agent in action →
Live Agent · Inbox
Online
SA
Sara Ahmad
Hi, I need help with my…
High
MK
Mohammed K.
Thank you, that worked!
Med
LR
Layla Rifai
When is my next deliv…
Low
+3
3 more waiting
Avg wait: 1m 24s
SA
Sara Ahmad
via WhatsApp · #BANK
Hi, I need help with my account balance — the app shows the wrong number.
Hi Sara! I can help with that. Let me check your account.
Thanks, that'd be great.
Type a message or / canned response
04 Platform Capabilities

What's inside aïReach.

Bulk messaging

Send targeted messages to large audiences simultaneously — across every supported channel, with consistent delivery and reporting.

Journey Builder

Icon-based drag-and-drop builder for multi-step, multi-channel customer journeys — start from templates or design from scratch.

Smart Campaign & AI Content

AI-powered suggestions for the best channel, timing, and message content — accelerating campaign creation and lifting conversion.

Data-driven segmentation

Dynamic audience segments built on real-time and historical telecom data — behavior, demographics, network activity, channel preference.

Open API

Full API surface for campaigns, channels, reporting, and analytics — integrate aïReach into existing operator and enterprise stacks.

Statistics & analytics

Real-time and historical analytics on delivery, engagement, channel performance, and campaign ROI — for both operators and end customers.

Private, white-label, multi-tenant

Operators and aggregators run aïReach as a managed platform branded as their own — with enterprise tenants configured, controlled, and isolated through Apliman-supported setup.

Enterprise B2B model

Postpaid billing based on actual usage, identity & access management, multi-language interface, and ISO 27001-compliant security.

05 Use Cases

Where aïReach earns its keep.

— 01
Operator runs multi-channel campaigns at subscriber scale

Launch promotions, balance reminders, and engagement campaigns across SMS, USSD, WhatsApp, and Voice — segmented, scheduled, and measured from one platform.

Outcome — campaign efficiency + ARPU lift
— 02
Operator or aggregator offers managed communication services to enterprises

Run a private, multi-tenant communication platform on the operator network — with enterprise accounts configured by Apliman and controlled access to branded portals, campaigns, journeys, and Live Agent.

Outcome — new B2B revenue line
— 03
Enterprise builds automated customer journeys across channels

Design a customer journey that starts with SMS, escalates to WhatsApp, falls back to Voice — with Live Agent handover when the customer needs a human.

Outcome — connected CX + reduced manual support
— 04
Brand activates conversational support via Live Agent

Customers message the brand on WhatsApp; AI-powered automation handles the first layer, then escalates seamlessly to a live human agent with full conversation context.

Outcome — faster resolution + higher CSAT
— Success Story · South African Operator · 60M+ subscribers

A tier-1 operator runs interactive campaigns at national scale.

aïReach launched in 2024 with a South African operator serving 60+ million subscribers — running interactive campaigns to subscribers across the network. The numbers below are from live, in-market campaign results.

~42%
Average answer rate — share of campaign calls successfully answered by subscribers
~42%
Average response rate — share of answering subscribers who engaged with the campaign
60M+
Subscribers reachable across the operator network from one aïReach instance
Operator
South African tier-1
Platform
aïReach
Launch
2024
Use case
Interactive subscriber campaigns

Run every conversation — from one platform.

Book a demo and we'll walk you through the campaign engine, the journey builder, the Live Agent inbox, and a real customer journey we've already shipped.

Home / About
Established 1994 · Three Decades of Engagement Technology

Software-led telecom engagement, since 1994.

Founded in Beirut, headquartered in Dubai, operating across Europe, Africa, and the Middle East. For over 30 years, Apliman has been building communication and engagement technology for the world's mobile operators, aggregators, and enterprises — software that powers 600M+ subscribers across 65+ countries, turning calls, messages, and digital interactions into measurable business value.

0
Subscriber reach worldwide
0
Countries served
0
Live solutions running
0
Global partners
0
Years in market — since 1994
01 Who we are

Apliman is a software and telecom technology company that builds the communication, engagement, and monetization platforms behind some of the world's largest mobile networks — for the operators who run them and the enterprises that depend on them.

02 By the numbers

Built for telecom scale.

Three decades of running real telecom workloads at scale — across operators, aggregators, and enterprises in some of the most demanding markets in the world.

600M+
Subscribers reached worldwide through our deployed platforms
65+
Countries served across Europe, Africa, the Middle East, and beyond
200+
Live solutions running in production today
250+
Global partners in the Apliman ecosystem
110+
Engineers, builders, and support specialists across the company
30+
Years of continuous telecom engagement expertise — since 1994
03 What sets us apart

Six things that matter.

Apliman doesn't compete on features alone. We compete on the things operators and enterprises actually need from a partner over a decade-long relationship.

01

Built for reliability

Engineered for telecom-level scalability, uptime, and throughput — trusted by major operators on critical infrastructure.

Carrier-grade High uptime High throughput
02

Human-backed support

A dedicated support team that understands your business and shows up in real time, across the full solution lifecycle.

24/7 coverage Real engineers Relationship-led
03

Fast time-to-market

Modular components and agile deployment let clients launch services faster than traditional providers — without losing depth or stability.

Modular Agile delivery Quick to launch
04

Industry-specific focus

Products tailored to telecom, fintech, travel, education, government, and e-commerce — built around how each sector actually works.

Telecom Fintech Travel · Education · Gov
05

Flexible deployments

On-premise, cloud, or hybrid — platforms that adapt to client needs and integrate cleanly with legacy systems.

On-prem Cloud Hybrid
06

End-to-end journeys

Not just messaging — complete customer journeys through AI workflows, real-time triggers, and multi-channel orchestration.

Journeys Real-time triggers Multi-channel
04 Who we serve

Six industries. One engagement engine.

Mobile Network Operators

Enhancing customer engagement and reducing churn through AI-driven journeys, call completion, and revenue recovery.

Fintech & Banks

Streamlining digital banking communications — KYC reminders, fraud alerts, transactional notifications, and customer engagement.

Travel & Hospitality

Enhancing traveler experiences through timely updates, personalized promotions, and AI-driven trip engagement.

Education

Modernizing student engagement from admissions to campus life — registration, deadlines, grades, alerts, alumni programs.

E-Commerce

Boosting conversions with abandoned cart recovery, delivery notifications, promotional campaigns, and customer retention flows.

Government Agencies

Facilitating citizen engagement via automated messaging, appointment scheduling, and service updates at national scale.

05 Where we are

Three continents. One team.

Apliman is headquartered in Dubai, founded and R&D-based in Beirut — with operations and teams across Europe, Africa, and the Middle East. 110+ engineers, support specialists, and product builders working close to the markets we serve.

Headquarters
Dubai
UAE · Global HQ
Beirut
Lebanon · Founded 1994 · R&D
Regional Offices
Larnaca
Cyprus
Lagos
Nigeria
Istanbul
Türkiye · Operations
Nairobi
Kenya · East Africa hub
Local presence
Jordan Iraq Yemen Senegal Malawi Sierra Leone
110+
Engineers, builders, and support specialists across the company
06 How we deliver

From kickoff to go-live.

Every Apliman engagement runs through a structured delivery process — from scoping to launch, with a dedicated support model that takes over the day the solution goes live.

Implementation
01
Discovery & planning

Define scope, goals, and delivery milestones with the client team.

02
Environment setup

Provision infrastructure and core platform components.

03
Configuration & integration

Customize settings and connect to existing systems — CRM, billing, network nodes.

04
Testing & validation

End-to-end performance and reliability checks before go-live.

05
Training & handover

Deliver user training, quick-start materials, and admin enablement.

06
Go-live support

Hands-on assistance during launch and the critical first weeks.

Ongoing support
Around-the-clock coverage

Expert engineers available 24/7 across regions.

Multi-channel access

Ticketing, email, hotline, WhatsApp, and Teams — clients reach us how they prefer.

Proactive monitoring

Real-time health checks, security patching, and platform updates.

Dedicated relationship ownership

A named Service Delivery Manager owns your account end-to-end.

Transparent communication

Regular reports, release notes, and incident summaries — no surprises.

Three decades of telecom engagement. Ready for yours.

Whether you're a mobile operator looking to monetize your network, an aggregator building a B2B engagement business, or an enterprise looking for a partner who actually knows telecom — let's talk.

Home / Contact
Let's talk

Tell us what you're building.

Operators, aggregators, enterprises, partners — whatever the conversation, we'll route it to the right team and get back to you fast. Tell us what you're working on, what you're interested in, and where you are.

01 Get in touch

Reach the right team.

A few details help us route your message correctly. We respond within one business day, in your timezone.

Prefer email? Write to letsconnect@apliman.com — we'll route it from there.

Select all that apply
02 Talk to your region

Reach us where you are.

Apliman runs offices across the Middle East, Europe, and Africa. To reach any office directly, write to letsconnect@apliman.com — we route by region.

Global HQ
Dubai
United Arab Emirates · Reef Tower JLT
R&D · Founded 1994
Beirut
Lebanon · R&D headquarters
Europe
Larnaca
Cyprus · European operations
West Africa
Lagos
Nigeria · West Africa hub
Operations
Istanbul
Türkiye · Operations center
East Africa
Nairobi
Kenya · East Africa hub
03 Direct channels

Or write to us directly.

For specific inquiries — sales, partnerships, support, careers, media — these go straight to the right team.

Sales & Demos
Talk to our sales team
letsconnect@apliman

Product demos, pricing, deployment planning, and operator-specific commercial conversations.

Partnerships
Build with us
partners@apliman.com

Aggregator partnerships, channel programs, technology integrations, and ecosystem expansion.

Support
Existing client support
supportteam@apliman.com

For clients already running Apliman solutions — 24/7 support, escalations, incident reporting, and account assistance.

Careers
Join the team
hr@apliman.com

Engineering, product, support, and commercial roles across Beirut, Dubai, and our other offices.

Media & Press
Press inquiries
marcomconnect@apliman.com

Press releases, interview requests, analyst briefings, and editorial inquiries.

General Inquiries
Not sure where to start?
letsconnect@apliman.com

If you're not sure which team to reach — write here and we'll route you to the right person.

Home / Solutions / For Operators
Mobile Operators · Aggregators · MVNOs

Monetize the network. Modernize VAS. Automate engagement.

Apliman helps mobile operators and aggregators turn communication infrastructure into revenue, retention, and service efficiency — recovering lost call value, modernizing VAS, automating subscriber journeys, and opening new enterprise revenue streams.

Outcome 01
Monetize
Recover lost revenue · open new B2B channels
Outcome 02
Modernize
Replace rigid IVR · update legacy VAS
Outcome 03
Automate
Subscriber engagement · across every channel
Built for
MNOs · MVNOs · Aggregators · Operator groups
Network fit
Native SIP · SS7 · SMPP · Charging Gateway
Deployment
On-prem · Cloud · Hybrid
Commercial model
Revenue share · Licensing · Managed service
Track record
65+ countries · 600M+ subscribers
01 The operator reality

Operators already own the channels, the subscriber base, and the network events. But engagement is fragmented across CVM, VAS, customer care, commercial, and enterprise teams. Campaigns stay manual. IVR remains rigid. VAS needs modernization. Subscriber expectations move faster than internal teams can respond.

Apliman connects these moments into one operator engagement stack — built to monetize traffic, automate journeys, and create new B2B revenue from existing infrastructure.

02 Three outcomes

What operators get with Apliman.

01

Monetize revenue moments

Recover value from failed calls, missed interactions, VAS activity, roaming triggers, and enterprise demand.

02

Modernize VAS and service flows

Transform legacy VAS, IVR, MCA, SRBT, and customer-care flows into interactive, AI-powered journeys.

03

Automate subscriber engagement

Use segmentation, AI, journey logic, and channel orchestration to act at the right moment.

03 Telecom use cases

Built around real operator revenue moments.

Apliman helps operators act on the moments that already exist inside the network — failed calls, new SIM activations, churn signals, roaming events, VAS renewals, service disruptions, and enterprise demand.

Operator B2B Revenue

New enterprise revenue from your existing network.

Operators can offer branded #tags, campaign journeys, WhatsApp automation, voice engagement, and Live Agent support as managed enterprise communication services — branded by the operator, configured with Apliman, and built on existing communication channels.

NameTag
Branded #tag access channels for enterprise customers
aïReach
Multi-channel campaigns, journeys, and segmentation for enterprise tenants
AI Agent
Conversational AI for enterprise customer service automation
Live Agent
Human conversations over WhatsApp from a unified inbox

Operator owns the brand, the billing, the customer relationship. Apliman provides the configured platform.

04 Operator engagement stack

Five components. One operator stack.

Call Completion Suite

Recover value from failed, missed, unreachable, and misdialed calls.

Explore →

NameTag

Create branded #tag access channels for enterprises.

Explore →

aïReach

Launch targeted campaigns, journeys, segmentation, and multi-channel engagement.

Explore →

AI Agent

Automate voice, messaging, IVR, self-service, and escalation.

Explore →

aïda

Power orchestration, decisioning, journey logic, and conversational intelligence.

Explore →
— Proof · Tier-1 operator · 60M+ subscribers

A South African operator runs interactive campaigns at national scale.

aïReach launched in 2024 with a tier-1 South African operator serving 60+ million subscribers — running interactive campaigns to subscribers across the network. The numbers below are from live, in-market campaign results.

~42%
Average answer rate — share of campaign calls successfully answered by subscribers
~42%
Average response rate — share of answering subscribers who engaged with the campaign
60M+
Subscribers reachable across the operator network from one aïReach instance

Discuss your operator engagement stack.

Whether you're recovering revenue from failed calls, modernizing VAS, automating subscriber journeys, or launching managed enterprise communication services on your network — let's talk about how Apliman fits.

Home / Solutions / For Enterprises
Banks · Fintech · Travel · Healthcare · Retail · Government

Engage every customer. Automate every conversation.

Apliman gives enterprises a single platform to run campaigns, automate journeys, and have real conversations with customers — across WhatsApp, Voice, SMS, Email, Push, and RCS. Built on telecom-grade infrastructure. Trusted by banks, brands, and institutions across 65+ countries.

Outcome 01
Engage
Reach customers · on the channels they actually use
Outcome 02
Automate
Replace cost · with intelligent customer journeys
Outcome 03
Scale
From one campaign · to millions of conversations
Built for
Banks · Fintech · Travel · Healthcare · Retail · Gov
Channels
WhatsApp · Voice · SMS · USSD · Email · Push · RCS
Deployment
Cloud · On-prem · Hybrid · White-label
Commercial model
SaaS · Usage-based · Enterprise license
Compliance
ISO 27001 · GDPR-ready
01 The opportunity

Most enterprises run customer engagement across five disconnected tools — one for SMS, one for WhatsApp, one for email, one for the contact center, one for marketing automation. Apliman replaces the stack with one platform that handles every channel, every journey, every conversation.

02 Three strategic outcomes

What enterprises get with Apliman.

Apliman is built for enterprises that want to engage customers at scale without stitching together five vendors. Three outcomes drive every deployment.

01 · Engage

Reach customers on the channels they actually use

WhatsApp for younger customers. SMS for reliability. Voice for high-trust moments. Email for transactional. Push for app users. RCS for rich interaction. One platform, all channels — addressable from one campaign or journey.

7 channels One platform Multi-tenant
02 · Automate

Replace cost with intelligent customer journeys

AI Agent handles routine queries — balance, bookings, FAQs — across voice and chat. Journey automation triggers the right message at the right moment. Live agents step in only when the conversation needs a human. Lower OPEX, higher CSAT.

AI Agent Journey Builder Smart handover
03 · Scale

From one campaign to millions of conversations

Telecom-grade infrastructure means Apliman handles enterprise scale without breaking. Run targeted campaigns to millions of subscribers. Operate live conversations from a unified inbox. Integrate via open APIs into your existing CRM, ERP, and CX stack.

Telecom-grade Open API Real-time analytics
03 What enterprises do with Apliman

Five playbooks. For real CX leaders.

— 01
Run multi-channel marketing campaigns from one platform

Replace five campaign tools with one. Segment audiences from CRM data, design multi-step journeys across WhatsApp, SMS, Voice, Email, and RCS, measure engagement in real time. Especially powerful for banks, retail, travel, and education.

Product — aïReach
— 02
Automate first-line customer service with conversational AI

AI Agent handles routine inquiries — account balance, bookings, status checks, FAQs — over voice or WhatsApp. Banks check balances and transfer funds. Healthcare books appointments. Retail recovers carts. Live agents take over only when the conversation needs a human.

Product — AI Agent
— 03
Operate live customer support over WhatsApp

Customers chat directly with agents from a unified inbox. Conversation management, priority routing, canned responses, full chat history, admin dashboards. Built for support teams handling thousands of conversations a day.

Module — Live Agent (within aïReach)
— 04
Send transactional notifications at telecom scale

Order confirmations, OTPs, delivery updates, fraud alerts, appointment reminders — across SMS, WhatsApp, and Email. Delivery guarantees, failover logic, and analytics built in. Reliability that financial institutions and healthcare providers require.

Product — aïReach
— 05
Reach customers through branded #tag calls

Subscribers dial #BANK, #HOTEL, #DELIVERY and reach the brand directly — no phone numbers to remember, no app to download, no spam risk. Available where operators have deployed NameTag. Especially useful for high-frequency customer service.

Product — NameTag (operator-enabled)
04 Products in this play

Built for enterprise teams.

aïReach and AI Agent lead for enterprise deployments — campaigns, journeys, and conversational AI. NameTag becomes accessible wherever operators have enabled it. All run on aïda, Apliman's intelligence layer.

aïReach

The campaign and journey platform. Multi-channel reach across WhatsApp, SMS, Voice, USSD, Email, RCS, and Push — with segmentation, journey builder, and optional Live Agent module.

Explore aïReach →

AI Agent

Telecom-grade conversational AI for customer service automation. Five pre-built vertical agents — banking, healthcare, telecom, call recovery, demo — that ship demo-ready.

Explore AI Agent →

NameTag

Branded #tag calls — customers dial #BANK or #BRAND and reach you directly. Available in markets where operators have enabled NameTag. Especially useful for high-frequency service interactions.

Explore NameTag →

aïda · Intelligence Layer

The platform that powers AI Agent, aïReach, and Live Agent. Includes a library of smart modules — sentiment, semantic, translator, content generation — that enterprises can layer into journeys.

Explore aïda →
05 Built for these industries

Six sectors. One engagement engine.

Banks & Fintech

Balance checks, fund transfers, OTPs, fraud alerts, KYC reminders, transactional notifications. Banks use Apliman to automate digital banking communications and reduce contact-center load.

Travel & Hospitality

Booking confirmations, check-in reminders, itinerary updates, loyalty offers, post-stay surveys. Hotels and airlines use Apliman for the entire traveler journey from booking to feedback.

Healthcare

Appointment booking, follow-up reminders, lab result notifications, post-visit feedback, prescription refills. Clinics use Apliman to reduce no-shows and improve patient engagement.

Retail & E-Commerce

Order confirmations, delivery updates, abandoned cart recovery, promotional campaigns, loyalty programs, customer support. Retailers use Apliman to drive conversion and reduce support cost.

Education

Admission flows, registration reminders, grade notifications, fee alerts, parent communication, alumni engagement. Universities use Apliman across the entire student lifecycle.

Government Agencies

Citizen notifications, service updates, appointment scheduling, voter information, public health campaigns. Governments use Apliman for high-trust citizen engagement at national scale.

— Proof · Enterprise deployment

A South African operator runs interactive campaigns at national scale.

aïReach launched in 2024 with a tier-1 South African operator serving 60+ million subscribers — running interactive campaigns to subscribers across the network. The same platform powers enterprise deployments across banks, retailers, healthcare providers, and government institutions.

~42%
Average answer rate — share of campaign calls successfully answered
~42%
Average response rate — share of answering customers who engaged
60M+
Customers reachable from one aïReach instance — enterprise scale

Engagement infrastructure for serious enterprises.

Whether you're consolidating five engagement tools into one, automating first-line service with AI, or scaling customer communication across markets — let's talk about how Apliman fits.

Home / Company / Leadership

The people setting the direction.

Meet the Apliman leaders shaping how operators and enterprises connect, engage, and grow — across 65+ countries.

01 Leadership team

Decades of telecom & software experience. One leadership team.

Tarek Itani
Tarek Itani
CEO
Rabie Masri
Rabie Masri
COO
Izzat Halwani
Izzat Halwani
Sales Director
Ola Hamdan
Ola Hamdan
Head of Finance & Accounting
Elie Fares
Elie Fares
Service Delivery & Tech. Support Director
Mohamad Salman
Mohamad Salman
Product & Services Director
Alaa Ashkar
Alaa Ashkar
Director of Engineering
Bassima Itani
Bassima Itani
Head of Procurement & Logistics
Joumana El Husseini
Joumana El Husseini
Head of People & Culture
Angi Barakat
Angi Barakat
Marketing Communication Manager

Want to talk to the team?

Whether you're an operator exploring engagement infrastructure, an enterprise looking for a partner, or a journalist requesting an interview — we'll route you to the right person.

Home / Careers
Careers at Apliman

Build the engagement infrastructure behind 600M+ subscribers.

Apliman is hiring engineers, product builders, and commercial talent across Dubai, Beirut, Larnaca, Lagos, Istanbul, and Nairobi. Whether you\'re an experienced telecom architect or a final-year student, there\'s a way in.

Section in development

The full Careers experience — open roles, why work here, benefits, life at Apliman — is being built from the existing apliman.com career content. The Apliman Academy internship section below is ready to review.

Apliman Academy · Internship Program

Start your career inside telecom engagement.

Apliman Academy is a structured internship program for new graduates and final-year students who want to learn what software-led telecom engagement actually looks like — across product, engineering, support, and commercial teams.

Final-year university students

Currently enrolled in your last year of an undergraduate or graduate program.

Recent graduates

Graduated within the past 12 months and ready to start your professional career.

Eager to learn and contribute

Demonstrate the curiosity, adaptability, and commitment to grow inside a real engineering culture.

A three-phase program. From learning to real contribution.

Each phase lasts between 15 days and one month. Early progression is possible when learning objectives are completed ahead of schedule.

Phase 01
Virtual foundational learning
Remote · No physical attendance

Introduction to the department, products, systems, and the methodologies behind Apliman\'s engagement technology.

  • Department overview & product knowledge
  • Tools and systems walkthrough
  • Self-paced learning materials
  • Final project reflecting Phase 1 learnings
Phase 02
Hybrid engagement & practical exposure
Hybrid · At least one in-office day per week

Transition from learning to executing real minor tasks alongside the team — under mentorship and with continued development support.

  • Assigned minor tasks for hands-on experience
  • Continued learning & team integration
  • Dedicated mentorship from team members
  • Revised & enhanced project from Phase 1
Phase 03
Real work integration
On-site or hybrid · Depending on project

Take ownership of real deliverables. Contribute to live projects. Be evaluated on output and contribution like any team member.

  • Real tasks with measurable outcomes
  • Team collaboration & ownership
  • Final evaluation based on output
  • Internship completion letter

How the selection works.

01
Application

Send your CV through Apliman Academy channels or partner universities.

02
Screening

People & Culture screens applications and shortlists qualified candidates.

03
Joint interviews

Interviews conducted jointly by the hiring department and People & Culture.

04
Onboarding

First-day assessments, document submission, and start of your Phase 1 learning journey.

What you get from Apliman Academy.

Structured learning journey

Clear learning objectives, supporting materials, and evaluation at every phase.

Real mentorship

Paired with experienced team members who guide you across the entire program.

Real work, not busywork

By Phase 3 you contribute to live projects with measurable outcomes.

Letter of internship

Formal completion letter and evaluations to support your career going forward.

Ready to start your career inside engagement infrastructure?

Apliman Academy opens to new graduates and final-year students across our regional offices. Send us your CV and we\'ll get back to you within one business day.

letsconnect@apliman.com
Home / Solutions / aïda
The Intelligence Layer · Capability

aïda.

The communication and engagement platform behind AI Agent, aïReach, and Live Agent.

aïda is the cloud-based platform behind AI Agent, aïReach, Live Agent, and Apliman's journey automation — orchestrating multi-channel communication, intelligent decisioning, and customer journeys at telecom scale. Licensed by operators and aggregators as a core communication and engagement platform. Experienced by enterprises through the Apliman products that run on it.

Download Product Brief →
aïda
Intelligence Layer
AI Agent
Product
aïReach
Product
Live Agent
Module
Journey Builder
Module
Segmentation
Module
Consultants
Smart Modules
Type
Communication & Engagement Platform
Core role
Journey orchestration & intelligence layer
Architecture
Modular · Multi-tenant · API-ready
Best for
Operators · Aggregators · Enterprises
Platform maturity
Years of live evolution
01 The thesis

aïda powers Apliman's engagement, journey, and conversational intelligence layer. AI Agent uses its orchestration. aïReach uses its journey engine and channels. Live Agent uses its conversational infrastructure. One platform, one data layer, one analytics view — built for telecom-grade engagement.

02 What aïda powers

One intelligence layer. Many products built on it.

aïda is the engagement and orchestration foundation under Apliman's AI, journey, and live conversation products. Operators and aggregators license aïda directly as a platform; enterprises most often experience it through the Apliman products that run on it.

AI Agent

Conversational AI for voice and messaging — built on aïda's orchestration and Apliman's SIP engine.

Explore AI Agent →

aïReach

Multi-channel campaigns and journeys — running on aïda's Journey Builder and channel layer.

Explore aïReach →

Live Agent

Real-time human conversations — natively integrated with aïda's context and conversation layer.

Module of aïReach

Journey Automation

Drag-and-drop journey builder, segmentation, triggers, follow-ups — the engine behind every flow Apliman runs.

Native aïda capability
03 What aïda does

Four capabilities. One platform.

01

Orchestrate

aïda coordinates conversations across voice, chat, and digital channels — keeping full context every step, with seamless handover between AI, automation, and live agents.

Multi-channel Context Handover
02

Decide

aïda's decisioning layer routes interactions in real time, selects next-best actions, and personalizes journeys based on a centralized 360° customer profile.

Routing Next-best action Customer 360
03

Automate

Drag-and-drop Journey Builder lets operators and enterprises design multi-step customer flows — with triggers, follow-ups, escalation logic, and templates for fast deployment.

Journeys Triggers Templates
04

Integrate

Open APIs, event webhooks, and aïda-as-a-Function endpoints let enterprises plug aïda into existing systems — connecting CRMs, billing, telecom nodes, and third-party services.

Open API Webhooks CRM · IN · Billing
Native to aïda · Available as add-on modules

The Consultants library.

aïda ships with a library of intelligent modules — Consultants & Smartness — that enhance every conversation, campaign, and journey. Each one is a focused AI capability that operators and enterprises can layer into their flows.

Communicator
Optimizes channel selection and timing per customer
Text-to-Speech & Speech-to-Text
Powers voice automation across IVR and AI Agent
Sentiment Analysis
Tracks customer emotion in real time
Semantic Analysis
Understands intent, not just keywords
AI Content Generation
Creates adaptive, context-aware messages
Link Tracking
Real-time engagement insights per link clicked
Translator & Language Detector
Auto-detects and translates inbound and outbound messages
Information Consultant
Pulls external data — weather, stocks, flights — into conversations
Face & Object Detection
Enables visual workflows from customer media
Document Analyzer
Extracts and structures data from uploaded documents
QR Code Generator
Creates dynamic branded QR codes inside journeys
Places Information
Geolocation context for contextual engagement
IoT Connectivity
Extends journeys into smart devices and sensors
04 Channels

Ten channels. Telecom, digital, and IP.

aïda is built on a modular communication layer with native integration into telecom networks, digital messaging apps, and IP channels — all addressable through one API and journey engine.

Telecom Channels
Voice (SIP)
SMS
USSD
Smart SMS
Digital Channels
WhatsApp for Business
Telegram
Viber for Business
RCS
IP Channels
Email
Push Notifications
Network & system integrations SIP Server · SS7 Stack · SMPP Gateway · Charging Gateway · MSC · SMSC · HLR · IN · CRM
— Platform Maturity

A mature communication and engagement platform.

aïda is a continuously evolved platform architecture — built for multi-channel journeys, intelligence, integration, and scale. Years of live evolution across operators, aggregators, and enterprises worldwide.

Mature
Years of continuous platform evolution, deployed across operators and enterprises worldwide
Modular
Microservices architecture · multi-tenant · API-ready for integration into existing operator and enterprise stacks
ISO 27001
Security and compliance certified for enterprise and operator deployments

Build on the engine behind Apliman.

Whether you're an operator deploying aïda as your communication platform, or an enterprise running on one of Apliman's products, aïda is what makes it work. Talk to us about how to architect it for your business.

Download Product Brief →
Home / Solutions / AI Agent
Conversational AI · Telecom-Grade Voice

AI Agent.

Telecom-grade conversational AI for the calls — and the conversations — operators actually handle.

Most AI agents were built for the web. AI Agent was built for the network. It runs on Apliman's SIP engine, orchestrated by aïda, and powered by OpenAI — handling voice and messaging at telecom scale, with smart routing, live-agent handover, and full operator integration out of the box.

C
Customer · Voice
"What's my balance? I want the 5GB bundle."
AI
AI Agent · Voice
"Your balance is $3.40 with 120MB remaining. I found a 5GB bundle for $4.99, valid for 30 days. Should I activate it?"
Balance API Bundle Activation CRM Lookup
C
Customer · WhatsApp
Can you send me the bundle details?
Seamless channel switch
AI
AI Agent · WhatsApp
Sent. Anything else, or shall I connect you to an agent?
Category
Conversational AI
Channels
Voice · WhatsApp · USSD · SMS
Intelligence
OpenAI · powered by aïda
Languages
OpenAI-supported languages & dialects
Commercial model
Usage-based
01 The Opportunity

Traditional IVR is rigid. Call centers are expensive. Generic chatbots can't handle a voice call on an operator network. AI Agent is the conversational AI that does both — natively, at telecom scale, with humans in the loop when it matters.

02 How it works

From customer query to resolved interaction — automatically.

01

Customer initiates

Inbound voice call, WhatsApp message, USSD session, or outbound campaign reach — the agent picks up across any channel the operator supports.

02

AI understands & responds

Semantic understanding, not keyword matching. Detects intent, tracks sentiment, switches language mid-conversation, and references the knowledge base for accurate answers.

03

AI takes action

Calls APIs, triggers journeys, queries CRM, executes webhooks, accesses the knowledge base — turning conversation into real business outcomes, not just chatter.

04

Handover when it matters

Routes to a live agent over WhatsApp or call center — with full conversation summary and customer context already in hand, so the human picks up where AI left off.

03 Architecture

Three layers. One stack.

AI Agent is not a wrapper around ChatGPT. It's a three-layer system that combines best-in-class AI, Apliman's orchestration platform, and telecom-grade infrastructure — so a single AI conversation can ring a phone, query a CRM, and hand over to a human in real time.

01
AI Layer
OpenAI Intelligence

Natural language understanding, semantic intent detection, memory, function calling, multi-language and dialect support — across every OpenAI model.

NLU Memory Functions
routes through
02
Orchestration Layer
aïda Platform

Apliman's engagement core — routing logic, omnichannel orchestration, integrations, journey execution, and analytics. The intelligence behind every Apliman interaction.

Routing Journeys Analytics
connects via
03
Communication Layer
Apliman SIP Engine

Native telecom integration. Inbound and outbound voice, real-time call control, WhatsApp, USSD, SMS, and WebRTC playground for testing — all on operator-grade infrastructure.

Voice SIP SMS/USSD
Differentiator No generic chatbot ships with SIP voice, USSD, and live-agent handover wired in. Apliman does — because we built the network layer first, then the AI on top.
Shipped Q1 · Ready-to-Demo

Five agents. Shipped and demo-ready.

Apliman ships AI Agent with five pre-built vertical agents — built, tested, and demo-ready. Each one is a working starting point for the operator or enterprise it serves, not a template waiting to be coded.

Banking

Banking Agent

  • Check balance & last transactions
  • Fund transfers
  • FAQ & account support
  • Escalate to live agent via WhatsApp
Healthcare

Healthcare Agent

  • Check available doctors
  • Book appointments
  • Follow-up via WhatsApp
  • Post-visit feedback collection
Telecom

Telecom Call Center Agent

  • Balance inquiry
  • Browse & activate packages
  • Service activation / deactivation
  • Route to live agent on request
Call Recovery

Call Completion Agent

  • Handle low-balance call failures
  • Offer Collect Call, Credit Loan, Call Me
  • Trigger Poke Me notifications
  • Auto-trigger missed call alert if no action
Apliman Demo

Apliman Agent

  • Overview of Apliman services
  • Company info — offices, presence, history
  • Connect directly to a sales executive
  • Live conversational product demo
04 Capabilities

What's inside AI Agent.

Multi-language & dialect

Supports every language OpenAI covers, understands dialects, and auto-detects and switches language mid-conversation.

Semantic understanding

Handles natural conversations and detects intent — not just keywords. Memory across turns keeps context intact.

Sentiment analysis

Tracks customer emotion in real time. Reports show how the conversation started, where it shifted, and how it ended.

Knowledge base

Upload FAQs, policies, product manuals — the agent answers from your business-specific content, not generic web data.

Function calling

Execute real actions during a conversation — APIs, webhooks, journeys, knowledge center queries. AI that does, not just talks.

Live transcript & summary

Real-time conversation transcript visible to admins; automatic conversation summary generated at the end of every interaction.

Smart routing & handover

Transfer to live agents, integrate with call centers, route conversations to WhatsApp — with full context and call summary included.

Instruction-based control

Admin defines tone, behavior, boundaries, and use cases — full control over how the agent represents the brand and what it will or won't do.

05 Use Cases

Where AI Agent earns its keep.

— 01
Operator replaces rigid IVR with conversational AI

Subscribers call the operator and have a natural conversation — balance check, package activation, roaming inquiry, CRM update — without navigating eight layers of menus.

Outcome — reduced call-center load + higher CSAT
— 02
Enterprise automates first-line customer service across voice and chat

Banks, clinics, hotels, and brands run AI Agent as their always-on first line — handling routine queries, executing actions, and only escalating to human agents when needed.

Outcome — 24/7 service + lower OPEX
— 03
Operator turns missed calls into recovered conversations

The Call Completion Agent handles low-balance failures, offers Collect Call, Credit Loan, Call Me, and Poke Me services — and auto-triggers missed-call alerts if no action is taken.

Outcome — revenue recovery + subscriber retention
— 04
Brand answers a #tag call with AI — automatically

An enterprise customer subscribed to a NameTag #tag routes the call to AI Agent. The agent answers, resolves the query, and only hands off to humans when the conversation needs it.

Outcome — branded access + automated service
— Q1 2026 Release · Shipped

Built. Shipped. Demo-ready.

5
Ready-to-demo agents — Banking, Healthcare, Telecom, Call Completion, Apliman
Multi-lang
OpenAI-supported languages and dialects — auto-detected mid-call
5+
Built-in Apache Superset reports — usage, sentiment, function calls, intents

Conversational AI that handles the call.

Book a demo and we'll run a live conversation — voice, WhatsApp, or both — with one of the five shipped agents. You pick the use case; we'll show you it working in real time.

Home / Solutions / NameTag
Gateway Product · Enterprise Revenue

NameTag.

Turn branded #tags into a new enterprise revenue gateway on the operator network.

NameTag lets operators sell memorable, branded #tags — like #PIZZA, #BANK, or #DELIVERY — to enterprises as a B2B service. Subscribers dial the #tag, the operator routes the call, and a new recurring revenue line is born on infrastructure the operator already owns.

Download Product Brief →
#PIZZA #BANK #TAXI #CLINIC #HOTEL #DELIVERY
9:41
#BANK
→ Connects to National Bank
1
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5JKL
6MNO
7PQRS
8TUV
9WXYZ
#
0
*
Category
B2B Revenue Gateway
Primary buyer
Mobile operators
End customer
Enterprises & brands
Outcome
Recurring B2B revenue
Network fit
Works with existing telecom
01 The Opportunity

Operators already own the network customers dial. NameTag turns that access into a recurring B2B revenue channel — giving enterprises a branded #tag customers can remember, dial, and use to reach them directly.

02 How it works

From #tag dial to enterprise call — in seconds.

01

Enterprise buys a #tag

A bank, clinic, hotel, or delivery brand subscribes to a memorable #tag — like #PIZZA or #BANK — through the operator.

02

Subscriber dials the #tag

The subscriber dials the branded #tag from any handset on the operator network — no app, no shortcode confusion.

03

Operator routes the call

NameTag resolves the #tag to the enterprise destination in real time and routes the call through the operator-controlled network flow.

04

Enterprise answers

The call lands with the enterprise — answered by a human team, AI Agent, contact center, or routing logic of their choice.

03 Revenue Expansion Stack

Every #tag is a starting point — not an endpoint.

A NameTag enterprise account doesn't stop at the #tag. It's the operator's entry point into a full engagement stack — AI Agent, aïReach, and beyond. One customer, one stack, recurring expansion.

01
Sell the #tag
NameTag

Enterprise subscribes to a branded #tag — the operator's first B2B revenue line on the network.

→
02
Add the answering
AI Agent

Route #tag calls into conversational AI — automated self-service, with live-agent handover when it matters.

→
03
Activate the engagement
aïReach

Run multi-channel campaigns and journeys — turning one #tag account into a full customer engagement program.

→
04
Expand the account
Apliman ecosystem

A single enterprise becomes a recurring, multi-product customer — and the operator builds a B2B engagement business.

04 Capabilities

What's inside NameTag.

#Tag catalog & registry

A managed registry of branded #tags — sold, allocated, renewed, and revoked through operator-controlled provisioning.

Real-time #tag resolution

Sub-second routing from a dialed #tag to the enterprise destination — built to work with the operator's existing telecom infrastructure.

B2B billing & revenue reporting

Subscription-based and operator-configurable billing models — with reporting on enterprise customer revenue and usage.

Multi-channel #tag use

The same #tag can route calls, trigger SMS/WhatsApp flows, or hand off to AI Agent and aïReach campaigns.

Enterprise self-service portal

Enterprises manage #tag details, destinations, and service preferences through operator-controlled self-service flows.

Ecosystem expansion

Plug into AI Agent for call answering, aïReach for campaign expansion, and Call Completion Suite for missed-call recovery — one customer, one stack.

05 Use Cases

Where NameTag earns its keep.

— 01
Operator sells branded #tags to enterprises as a recurring B2B service

Banks, restaurants, delivery companies, healthcare providers, and service brands subscribe to memorable #tags — paying the operator a monthly or annual fee for branded customer access on the network.

Outcome — new B2B revenue line
— 02
Enterprises route calls to AI Agent for 24/7 service

The same #tag that opens the call also opens the door to automation. Calls dialed to #BANK or #HEALTH route directly into AI Agent for self-service, FAQs, account checks, and live-agent handover.

Outcome — service automation + answer rate
— 03
Brands expand from #tag access into aïReach campaigns

Once enterprises see #tag adoption, they expand into multi-channel campaigns with aïReach — turning a single branded access point into a full customer engagement program.

Outcome — operator stack expansion per customer
— 04
Operator activates subscriber-facing #tag campaigns

The operator can run its own #tag campaigns too — #SUPPORT, #BALANCE, #RECHARGE — to reduce call-center load, drive USSD migration, or surface premium services.

Outcome — OPEX reduction + ARPU lift
— Proof of Execution / Lebanon · Year 1

Live in market. Already retained.

9+
Major enterprise brand accounts onboarded in Year 1
6
Industry sectors covered — from banking to hospitality
100%
Customer retention rate across enterprise #tag accounts

Open a new B2B revenue line on your network.

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