Telecom-grade conversational AI for the calls — and the conversations — operators actually handle.
Most AI agents were built for the web. AI Agent was built for the network. It runs on Apliman's SIP engine, orchestrated by aïda, and powered by OpenAI — handling voice and messaging at telecom scale, with smart routing, live-agent handover, and full operator integration out of the box.
Traditional IVR is rigid. Call centers are expensive. Generic chatbots can't handle a voice call on an operator network. AI Agent is the conversational AI that does both — natively, at telecom scale, with humans in the loop when it matters.
Inbound voice call, WhatsApp message, USSD session, or outbound campaign reach — the agent picks up across any channel the operator supports.
Semantic understanding, not keyword matching. Detects intent, tracks sentiment, switches language mid-conversation, and references the knowledge base for accurate answers.
Calls APIs, triggers journeys, queries CRM, executes webhooks, accesses the knowledge base — turning conversation into real business outcomes, not just chatter.
Routes to a live agent over WhatsApp or call center — with full conversation summary and customer context already in hand, so the human picks up where AI left off.
AI Agent is not a wrapper around ChatGPT. It's a three-layer system that combines best-in-class AI, Apliman's orchestration platform, and telecom-grade infrastructure — so a single AI conversation can ring a phone, query a CRM, and hand over to a human in real time.
Natural language understanding, semantic intent detection, memory, function calling, multi-language and dialect support — across every OpenAI model.
Apliman's engagement core — routing logic, omnichannel orchestration, integrations, journey execution, and analytics. The intelligence behind every Apliman interaction.
Native telecom integration. Inbound and outbound voice, real-time call control, WhatsApp, USSD, SMS, and WebRTC playground for testing — all on operator-grade infrastructure.
Apliman ships AI Agent with five pre-built vertical agents — built, tested, and demo-ready. Each one is a working starting point for the operator or enterprise it serves, not a template waiting to be coded.
Supports every language OpenAI covers, understands dialects, and auto-detects and switches language mid-conversation.
Handles natural conversations and detects intent — not just keywords. Memory across turns keeps context intact.
Tracks customer emotion in real time. Reports show how the conversation started, where it shifted, and how it ended.
Upload FAQs, policies, product manuals — the agent answers from your business-specific content, not generic web data.
Execute real actions during a conversation — APIs, webhooks, journeys, knowledge center queries. AI that does, not just talks.
Real-time conversation transcript visible to admins; automatic conversation summary generated at the end of every interaction.
Transfer to live agents, integrate with call centers, route conversations to WhatsApp — with full context and call summary included.
Admin defines tone, behavior, boundaries, and use cases — full control over how the agent represents the brand and what it will or won't do.
Subscribers call the operator and have a natural conversation — balance check, package activation, roaming inquiry, CRM update — without navigating eight layers of menus.
Banks, clinics, hotels, and brands run AI Agent as their always-on first line — handling routine queries, executing actions, and only escalating to human agents when needed.
The Call Completion Agent handles low-balance failures, offers Collect Call, Credit Loan, Call Me, and Poke Me services — and auto-triggers missed-call alerts if no action is taken.
An enterprise customer subscribed to a NameTag #tag routes the call to AI Agent. The agent answers, resolves the query, and only hands off to humans when the conversation needs it.
Book a demo and we'll run a live conversation — voice, WhatsApp, or both — with one of the five shipped agents. You pick the use case; we'll show you it working in real time.