Apliman gives enterprises a single platform to run campaigns, automate journeys, and have real conversations with customers — across WhatsApp, Voice, SMS, Email, Push, and RCS. Built on telecom-grade infrastructure. Trusted by banks, brands, and institutions across 65+ countries.
Most enterprises run customer engagement across five disconnected tools — one for SMS, one for WhatsApp, one for email, one for the contact center, one for marketing automation. Apliman replaces the stack with one platform that handles every channel, every journey, every conversation.
Apliman is built for enterprises that want to engage customers at scale without stitching together five vendors. Three outcomes drive every deployment.
WhatsApp for younger customers. SMS for reliability. Voice for high-trust moments. Email for transactional. Push for app users. RCS for rich interaction. One platform, all channels — addressable from one campaign or journey.
AI Agent handles routine queries — balance, bookings, FAQs — across voice and chat. Journey automation triggers the right message at the right moment. Live agents step in only when the conversation needs a human. Lower OPEX, higher CSAT.
Telecom-grade infrastructure means Apliman handles enterprise scale without breaking. Run targeted campaigns to millions of subscribers. Operate live conversations from a unified inbox. Integrate via open APIs into your existing CRM, ERP, and CX stack.
Replace five campaign tools with one. Segment audiences from CRM data, design multi-step journeys across WhatsApp, SMS, Voice, Email, and RCS, measure engagement in real time. Especially powerful for banks, retail, travel, and education.
AI Agent handles routine inquiries — account balance, bookings, status checks, FAQs — over voice or WhatsApp. Banks check balances and transfer funds. Healthcare books appointments. Retail recovers carts. Live agents take over only when the conversation needs a human.
Customers chat directly with agents from a unified inbox. Conversation management, priority routing, canned responses, full chat history, admin dashboards. Built for support teams handling thousands of conversations a day.
Order confirmations, OTPs, delivery updates, fraud alerts, appointment reminders — across SMS, WhatsApp, and Email. Delivery guarantees, failover logic, and analytics built in. Reliability that financial institutions and healthcare providers require.
Subscribers dial #BANK, #HOTEL, #DELIVERY and reach the brand directly — no phone numbers to remember, no app to download, no spam risk. Available where operators have deployed NameTag. Especially useful for high-frequency customer service.
aïReach and AI Agent lead for enterprise deployments — campaigns, journeys, and conversational AI. NameTag becomes accessible wherever operators have enabled it. All run on aïda, Apliman's intelligence layer.
The campaign and journey platform. Multi-channel reach across WhatsApp, SMS, Voice, USSD, Email, RCS, and Push — with segmentation, journey builder, and optional Live Agent module.
Telecom-grade conversational AI for customer service automation. Five pre-built vertical agents — banking, healthcare, telecom, call recovery, demo — that ship demo-ready.
Branded #tag calls — customers dial #BANK or #BRAND and reach you directly. Available in markets where operators have enabled NameTag. Especially useful for high-frequency service interactions.
The platform that powers AI Agent, aïReach, and Live Agent. Includes a library of smart modules — sentiment, semantic, translator, content generation — that enterprises can layer into journeys.
Balance checks, fund transfers, OTPs, fraud alerts, KYC reminders, transactional notifications. Banks use Apliman to automate digital banking communications and reduce contact-center load.
Booking confirmations, check-in reminders, itinerary updates, loyalty offers, post-stay surveys. Hotels and airlines use Apliman for the entire traveler journey from booking to feedback.
Appointment booking, follow-up reminders, lab result notifications, post-visit feedback, prescription refills. Clinics use Apliman to reduce no-shows and improve patient engagement.
Order confirmations, delivery updates, abandoned cart recovery, promotional campaigns, loyalty programs, customer support. Retailers use Apliman to drive conversion and reduce support cost.
Admission flows, registration reminders, grade notifications, fee alerts, parent communication, alumni engagement. Universities use Apliman across the entire student lifecycle.
Citizen notifications, service updates, appointment scheduling, voter information, public health campaigns. Governments use Apliman for high-trust citizen engagement at national scale.
aïReach launched in 2024 with a tier-1 South African operator serving 60+ million subscribers — running interactive campaigns to subscribers across the network. The same platform powers enterprise deployments across banks, retailers, healthcare providers, and government institutions.
Whether you're consolidating five engagement tools into one, automating first-line service with AI, or scaling customer communication across markets — let's talk about how Apliman fits.