The private communication platform for campaigns, journeys, and live customer conversations.
aïReach helps operators, aggregators, and enterprises launch targeted campaigns, automate customer journeys, and manage live conversations across WhatsApp, SMS, Voice, USSD, Email, Push, and RCS — through a private, Apliman-configured communication platform with segmentation, analytics, APIs, and optional Live Agent.
Customers don't live on one channel anymore. aïReach is the platform that lets a single campaign, journey, or conversation move seamlessly across voice, messaging, and digital — without the operator or enterprise stitching together five different tools.
Segment customers using data-driven attributes — behavior, demographics, network activity — or upload a list. Real-time and historical signals refine the targeting.
Use the icon-based drag-and-drop journey builder, or start from a ready-made template. Single-step campaigns or multi-step journeys — same canvas.
Send via WhatsApp, SMS, Voice, USSD, Email, RCS, or Push — together or with failover logic. AI Content Generation and Smart Campaign suggest the best channel and timing.
Track delivery, engagement, and response in real time. When a customer needs a human, Live Agent picks up the conversation with full context.
Telecom, digital, and IP channels — all addressable from the same campaign engine, journey builder, and API surface.
Promotional, transactional, authentication messages. Live chat, chatbots, and rich media — at WhatsApp scale.
Inbound and outbound calls, IVR, voice campaigns — with optional AI Agent answering, powered by aïda.
Application-to-person SMS for notifications, OTPs, and campaigns at high volume — with delivery reporting and failover.
Network-initiated USSD for VAS promotions and quick, interactive engagement — no internet required, reaches every handset.
Transactional and marketing email — order confirmations, password resets, campaigns — with link tracking and analytics.
Rich Communication Services — interactive cards, images, video, and action buttons in the native messaging app.
Instant alerts and in-app updates directly to user devices — ideal for time-sensitive engagement.
Additional channels can be added through the same API and campaign engine as the platform expands.
Live Agent is the native aïReach module that powers real human conversations — available as an optional add-on for operators and enterprises that need a real-time human channel alongside automation. Customers chat directly with support agents over WhatsApp; agents work from a unified inbox with full context, history, and the tools to resolve quickly.
Send targeted messages to large audiences simultaneously — across every supported channel, with consistent delivery and reporting.
Icon-based drag-and-drop builder for multi-step, multi-channel customer journeys — start from templates or design from scratch.
AI-powered suggestions for the best channel, timing, and message content — accelerating campaign creation and lifting conversion.
Dynamic audience segments built on real-time and historical telecom data — behavior, demographics, network activity, channel preference.
Full API surface for campaigns, channels, reporting, and analytics — integrate aïReach into existing operator and enterprise stacks.
Real-time and historical analytics on delivery, engagement, channel performance, and campaign ROI — for both operators and end customers.
Operators and aggregators run aïReach as a managed platform branded as their own — with enterprise tenants configured, controlled, and isolated through Apliman-supported setup.
Postpaid billing based on actual usage, identity & access management, multi-language interface, and ISO 27001-compliant security.
Launch promotions, balance reminders, and engagement campaigns across SMS, USSD, WhatsApp, and Voice — segmented, scheduled, and measured from one platform.
Run a private, multi-tenant communication platform on the operator network — with enterprise accounts configured by Apliman and controlled access to branded portals, campaigns, journeys, and Live Agent.
Design a customer journey that starts with SMS, escalates to WhatsApp, falls back to Voice — with Live Agent handover when the customer needs a human.
Customers message the brand on WhatsApp; AI-powered automation handles the first layer, then escalates seamlessly to a live human agent with full conversation context.
aïReach launched in 2024 with a South African operator serving 60+ million subscribers — running interactive campaigns to subscribers across the network. The numbers below are from live, in-market campaign results.
Book a demo and we'll walk you through the campaign engine, the journey builder, the Live Agent inbox, and a real customer journey we've already shipped.